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Conflict-Free Teamwork: Preventing and Resolving Destructive Conflict

WELCOME TO THE COURSE AND TRANSFORMATION GOALS

Video: Welcome to the course (1:54)
Course learning and transformation goals
Download the course workbook

IDENTIFYING CONFLICT

Goal of this lesson
Video: What do we mean by conflict? (6:01)
Lesson summary

YOUR ROLE AND INVOLVEMENT IN CONFLICT SITUATIONS

Goal of this lesson
Video: Your role and involvement in conflict situations (9:27)
Lesson summary

THOMAS-KILMANN CONFLICT MODES

Goal of this lesson
YouTube Video: Thomas Kilmann Conflict Modes
Video: Thomas-Kilmann Conflict Modes (8:44)
Lesson summary

THE CORE SKILLS NEEDED TO HANDLE TEAM CONFLICT SITUATIONS

Goal of this lesson
Video: The core skills needed to handle team conflict situations (2 part video) (18:53)
Lesson summary
Quick Quiz

USING INSIGHTS DISCOVERY AND PERSONALITY TYPE IN CONFLICT SITUATIONS

Goal of this lesson
Video: Using Insights Discovery and Personality Type (4:48)
Section summary

UP-FRONT CONVERSATIONS

Goal of this lesson
Text: Having up-front conversations
Scenarios: How would you handle conflict?
Lesson summary

CREATING A PLAN OF ACTION

Goal of this module
Video: Creating a plan of action (3:11)
One final and crucial piece of action planning

WHERE NEXT FOR YOUR SKILLS DEVELOPMENT PLAN?

Continuing your management skills learning journey
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