MINI-COURSE: From Conflict to Collaboration: Using Coaching to Build a Positive Team
This course offers quick and practical strategies for handling conflict using a coaching approach based on the GROW model. It is designed for people managers at all levels, demonstrating how to use the GROW model to manage conflicts between team members effectively.
Managers will learn to:
- Accept their responsibility in handling conflict situations.
- Intervene early by providing constructive feedback.
- Meet team members where they are, rather than imposing their own perspective.
- Foster genuine listening and connection among team members.
- Respond constructively to mistakes and challenges.
- Increase openness, humility, and trust within the team.
The course includes videos, cheatsheets, a workbook and scenarios to enhance coaching skills and reduce conflict, as well as an action plan to implement these strategies effectively.