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MINI-COURSE: From Conflict to Collaboration: Using Coaching to Build a Positive Team
Introduction
Welcome! Meet Reg Friddle (4:12)
Course Learning and Transformation Goals
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What coaching is and how it can help to handle conflict
What coaching is and how it can help to handle conflict? (5:56)
Up-front Conversations Cheatsheet
Lesson Summary
Process for Using a Coaching style to Minimise Team Conflict
Process for Using a Coaching Style to Minimise Team Conflict (6:21)
Lesson Summary
Process for Using Coaching Cheat Sheet
Understanding the GROW Coaching Model
Overview of the GROW Model (9:40)
Lesson Summary
GROW Model Cheat Sheet
Manager Coaching Style and Approach for Conflict Resolution
Coaching Attitudes & Skills (5:25)
Lesson Summary
Practical Application of Coaching Skills
Putting it into Practice - A Scenario
Sarah and John - Scenario Debrief (7:01)
Developing an Action Plan for Conflict Resolution Using a Coaching Approach
Course Conclusion
Course Summary and Conclusion (1:58)
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WHERE NEXT FOR YOUR SKILLS DEVELOPMENT PLAN?
Continuing your management skills learning journey
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Putting it into Practice - A Scenario
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