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The Art of Feedback: Empowering Managers for Performance
WELCOME TO THE COURSE AND TRANSFORMATION GOALS
Welcome to the course (6:37)
Course learning and transformation goals
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WHAT IS FEEDBACK AND WHY DOES IT MATTER?
Goal of this module
Video: What is feedback and why does it matter? (9:09)
Quiz
Lesson Summary
UNDERSTANDING HOW YOU GIVE AND RECEIVE FEEDBACK
Goal of this module
Video: Understanding how you give and receive feedback (5:28)
Lesson Summary
PREPARING WELL FOR GIVING FEEDBACK
Goal of this module
Video: Preparing for feedback conversations and being confident in delivering the feedback (5:11)
Video: Delivering feedback confidently (9:10)
Quiz
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USING THE AIRED MODEL FOR GIVING FEEDBACK
Goal of this module
Video: The AIRED feedback model (13:14)
Scenario A - Maria
Debrief of Maria's Feedback
Scenario B - Mark
Debrief of Mark's Feedback
Lesson Summary
RECEIVING FEEDBACK WITH GRACE AND SKILL
Goal of this module
Video: Receiving feedback with grace and skill (5:19)
Lesson Summary
CREATING A PLAN OF ACTION
Goal of this module
Video: Creating a plan of action (2:47)
One final and crucial piece of action planning
Quiz
Lesson Summary
BONUS MATERIAL: BUILDING A FEEDBACK CULTURE IN YOUR TEAM AND ORGANISATION
Goal of this module
Video: Building a feedback culture (3:10)
Notes: Practical ways to build a feedback culture in your team and your organisation
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WHERE NEXT FOR YOUR SKILLS DEVELOPMENT PLAN?
Continuing your management skills learning journey
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