WELCOME TO THE COURSE AND TRANSFORMATION GOALS
WHAT IS FEEDBACK AND WHY DOES IT MATTER?
UNDERSTANDING HOW YOU GIVE AND RECEIVE FEEDBACK
PREPARING WELL FOR GIVING FEEDBACK
USING THE AIRED MODEL FOR GIVING FEEDBACK
RECEIVING FEEDBACK WITH GRACE AND SKILL
CREATING A PLAN OF ACTION
BONUS MATERIAL: BUILDING A FEEDBACK CULTURE IN YOUR TEAM AND ORGANISATION
WHERE NEXT FOR YOUR SKILLS DEVELOPMENT PLAN?
