Why take this course?


Managers have to mediate between team members who display aggression or passive aggression towards each other and to you.


Learn how to create a co-operative and positive team dynamic where negative conflict is almost never seen.


By the end of this course you will know how to prevent negative conflict and promote productive disagreement in your team, which in turn will lead to better decisions, increased innovation, more accountability and more trust in the team.

Course Curriculum


  WELCOME TO THE COURSE AND TRANSFORMATION GOALS
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  IDENTIFYING CONFLICT
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  YOUR ROLE AND INVOLVEMENT IN CONFLICT SITUATIONS
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  THOMAS-KILMANN CONFLICT MODES
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  THE CORE SKILLS NEEDED TO HANDLE TEAM CONFLICT SITUATIONS
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  USING INSIGHTS DISCOVERY AND PERSONALITY TYPE IN CONFLICT SITUATIONS
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  UP-FRONT CONVERSATIONS
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  CREATING A PLAN OF ACTION
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  WHERE NEXT FOR YOUR SKILLS DEVELOPMENT PLAN?
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Pricing


Frequently Asked Questions



When does the course start and finish?

The course starts when you enrol and never finishes! The course is self-paced so you can start, finish, review and refresh whenever your like.


How long do I have access to the course?

After enrolment, you have unlimited access to the course for as long as has been agreed with your company.


How long does it take to complete the course?

This course will take up to 1.5 hours to complete.


Will the course work for me?

This course is based on tried-and-tested models and approaches that I have used to help hundreds of managers in many industries and sectors. It is organised is a simple-to-follow sequence of sections which form a comprehensive programme to boost your skills.


What if I'm stuck and need further support? 

The course has been designed to be easy to follow and implement. However, if you're ever stuck for any reason, contact us and we will be happy to help.



​Why should I trust Reg as my tutor on this course? 

Reg Friddle has been designing and delivering management learning programmes and coaching managers at all levels for over 20 years. He is qualified and experienced in the topics he trains. Reg has worked with hundreds or organisations and thousands of people through courses, conferences and seminars in the UK, Ireland, USA and EMEA region. His courses are well-designed with your learning and growth in mind.